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Questions about privacy
In the event, you have some additional questions in relation to privacy or your personal data you can contact the Service Desk of DEGIRO where they will answer all questions.
In the event that you wish to complain about the way we have handled your personal data please contact the data protection officer via firstname.lastname@example.org. Please note when contacting the data protection officer this communication will be answered in Dutch or English. The DPO will then look into your complaint and work towards a resolution.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact https://datenschutz.hessen.de and file a complaint with them.
What DEGIRO uses your personal information for?
DEGIRO only records personal information that you have provided upon request when you become a client of DEGIRO and only after your explicit permission. Without these statements, DEGIRO cannot and must not exercise its business activities. DEGIRO and DEGIROs group companies will use your information to provide you services that keep you informed about (new) products and services from DEGIRO and group companies for anonymous statistical analysis, and comply with legal obligations.
All telephone conversations between the customer and DEGIRO are recorded. These recordings are stored and can be used for: