If at any time you are unable to place an order via the Investment Platform or App, you have the option to place either an Email Order or Telephone Order.
To place an Email Order, send an email to orders@degiro.fi which contains all of the following information:
Username of your DEGIRO account,
Product (option series or ISIN number),
Buy/Sell/Cancel/Exercise options,
Number of securities / Amount to be traded,
Price at which the order must be sent to market (limit price),
Day order,
Exchange to place order
Email orders are subject to the conditions laid on in the document Orders and Order Execution Policy. If you need to place an email order due to a technical issue with DEGIRO, the additional costs will be waived.
To place a telephone order, please call our Service Desk who will forward you to our orders department. Please be prepared to answer security questions regarding your account before being forwarded.
Telephone orders are subject to the conditions laid on in the document Orders and Order Execution Policy. If you need to place an telephone order due to a technical issue with DEGIRO, the additional costs will be waived.