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Orders

There is a technical error and I cannot place my order online. How do I place my order?

Answer

If at any time you are unable to place an order via the Trader or app, you can always place either an email Order or, as a last resort, a telephone Order.

Both email and telephone Orders are subject to the conditions specified in the Orders and Order Execution Policy.

Conditions

  • If information is missing from the mandatory list of specifications, we cannot execute your order.
  • Your Free Scope must be sufficient at the moment when the Order is received,
  • The product must be open for (retail) trading, and the Order is a Limit Order or a Market Order.
  • The maximum Order volume of an email or telephone Order is €100,000 or equivalent.
  • We only accept Orders that have been sent from the same email address with which you (the customer) has registered.
  • There is an additional fee for placing an email Order, you can find this in our Feeschedule
  • Email Orders are always limited to one Trading Day in validity.

If you need to place an email Order due to a technical problem on our side, you can request a refund of the additional fee.

The received email Order will be executed on a best effort basis and in the order it was recieved by the Order Desk, unless the Order Desk contacts you to inform you otherwise. This means there we cannot guarantee a specific time to execute your order. Therefore, the price of the position at the moment of execution might differ from the price at the moment the email Order was received by the Order Desk.

More information about Orders and Order executions can be found by in our FAQ about orders.

How to place an e-mail order

To place an email Order, we ask you send an email to orders@degiro.fi containing this mandatory information:

  • Username of your DEGIRO account.
  • Product (ISIN or Option series)
  • Buy/Sell/Cancel/Exercise Options
  • Number of securities/Amount to be traded
  • Price at which the Order must be sent to the market (Limit)
  • Day Order
  • Market in which to place the Order 

How to place a telephone order

A telephone order is only possible if you can't set up your Order through the Trading Platform or via email. To place a telephone Order, please call our Service Desk. They will forward you to our Orders department. Be prepared to answer security questions regarding your account before being forwarded.

 

Has your question been answered?

Related Questions

What are the different order types?
What is the difference between a limit order and a market order?
What is the difference between a stop loss order and a stop limit order?
Why do some products not have the option to place certain order types?
What is the order duration?
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DEGIRO is the first wholesale broker for private investors. An online investment platform for all types of investors. DEGIRO enables its customers to invest worldwide at unprecedented low rates. DEGIRO is investing globally for everyone. Previously, investing was often limited to stock exchanges in Europe or the United States. Through one platform, all DEGIRO investors gain access to products and markets worldwide. This means that private investors can spread their investments much better. DEGIRO fits perfectly with the investor who manages his business online. For us, customers do not pay for the salary of unnecessary staff. DEGIRO takes away the last difference between professional and private investors; the fees. Essential for the return of private investors.

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