Answer
To help you invest in a well-diversified portfolio, we offer a wide range of carefully selected exchange traded funds (ETFs) for which the commission fees are on the house. Currency, connectivity, and external product and spread costs may apply. You can find the Core Selection and the fair use policy here.
If you have been charged with commission fees for an ETF that is part of the Core Selection, this is probably because not all of the conditions of the fair use policy have been met or because the ETF you have purchased or sold was listed on a different exchange than the one from the Core Selection.
If you are need any assistance, do not hesitate to contact our Service Desk.