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What is two-factor authentication?

wo-factor authentication - also known as '2FA' - is a way to increase the security of your account by adding a second layer to the login process. Once you've installed it, you will be asked to enter a security code right after you've entered your username and password. This code is requested any time you try to log in from the web-browser and it is requested once when you add a new account to our app.

Why does it matter?

🔐 Your investments will be a lot more secure

🔗It reduces the risk of data theft

👩‍💻 Less chance of being hacked even if your passwords are compromised.

How can I install it?

Here's how you can install 2FA for your account. It shouldn't take longer than 5 minutes.

  1. Log in to your account on your computer.
  2. Hover your cursor over the profile icon in the bottom-left corner and select 'Personal Settings'.
  3. Next, under 'Security', click on the button that says 'Enable'.
  4. Install a two-factor authentication app such as Google Authenticator, Microsoft Authenticator, or any other app like it, and press 'Continue'.
  5. In the 2FA app, add a new account and scan the QR code shown on screen.
  6. Enter the 6-digit code shown in your 2FA app and press enter or the 'Continue' button.

That's it, you have now installed an extra layer of security to your account!

FAQs and Troubleshooting 

Accordion

That depends on the app you use to generate the 2FA code. For example, as far as we know, Google Authenticator has an export function that lets you share 2FA links across devices whereas Microsoft Authenticator does not. A quick search online should give you the answer.

If you no longer have access to the device that generates the security code, the two-factor authentication has to be manually disabled. You can then login using only your username and password and re-install the 2FA. To disable the two-factor authentication, please call our Service Desk.

The 'code incorrect' error usually shows up in two scenarios:

  1. The code entered on your computer does not match the code for the account in the 2FA app.
  2. The time settings of your device are incorrect.

For the first scenario, the obvious first thing to do is to be absolutely sure that you are entering the right code for the right account. Although it seems simple enough, sometimes the code generated by your device is for an old link to the same account. This can happen if you have disabled the 2FA from your DEGIRO account, but forgot to remove it from your 2FA app as well. Whenever the 2FA is disabled for your DEGIRO account, it is good to remove it from the app as well as to avoid confusion later on.

Another common issue is when the time settings on your device are not correct. This should be fixed by updating the time settings from either your device's settings, or the settings in the 2FA app.

You will only need the 2FA code when you add a new account to the DEGIRO app. When you've logged into that account via our app once, the 2FA code will not be requested again.

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