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Account and Personal Details
What is the difference between an Active and Trader Account?
How can I enable two-step verification on my account?
I can no longer log in because of the two-factor authentication, what should I do?
I have changed my banking details. How do I update my linked bank accounts?
How do I close my account?
Where can I find my username?
Is my information secure with DEGIRO? How do I request access to my data, or to have my information erased?
I have forgotten my username/password. What do I do?
Can I switch between the Basic and Custody accounts? Can I downgrade my account after upgrading to Active or Trader?
I encountered a potential phishing site/communication pretending to be DEGIRO, what should I do?
How can I set my profile back to a Basic profile?
How do I update my linked bank account?
How can I change my phone number?
How can I change my name in my DEGIRO account?
My account has been blocked. How do I regain access?
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